COVID-19
Member Support.

BankVic is committed to supporting our members.

Financial Hardship Assistance.

For members who are financially impacted by the Coronavirus, we are here to help. We have the following financial assistance options available:

Reduce your repayments to the minimum amount
Any member that is currently making higher repayments on their loan than what is required, can adjust their repayments back to the minimum in order to free up cash.

Redraw advance payments
Advance payments on home loans can be accessed to cover future repayments and can be withdrawn to support short-term cashflow needs, if members have a Redraw facility on their accounts.

Repayments deferral
Across all lending products, impacted members may apply to defer repayments for a period of up to six months. Members will need to use any available redraw or advance that they have as part of the six-month deferral period. How it works: This assistance package defers repayments on your loan for a period of up to 6 months, however please note, interest on the facilities selected will continue to be charged and will be added to your current outstanding balance so that your loan size will increase.

How to apply for assistance
Please complete the online form by clicking on ‘Apply Online’ or download the form and email it to assist@bankvic.com.au.




Have you already applied for assistance?
Members who have applied for financial assistance will be contacted by a BankVic representative. Please note, we are currently processing more applications than usual.

For further information,
contact us on 13 63 73

APPLY ONLINE

Police Financial Services Limited ABN 33 087 651 661 trading as BankVic | AFSL and Australian Credit Licence 240293.

Branch availability.

To support our partners as they adhere to the highest standards of infection control for patients and others in the community, the following BankVic branches are temporarily closed:
• Royal Children’s Hospital
• Sunshine Hospital and
• Monash Medical Centre 

Our branches at Glen Waverley, City West and World Trade Centre remain open. To further protect our people and our members, we have implemented important hygiene measures to prevent the spread of the Coronavirus.

For further information, visit BankVic Branches and ATMs website.

CONTACT US

Phone banking, Internet Banking, Mobile App and ATMs
You can access your accounts anytime and anywhere.

Mobile Lenders
Appointments are available via phone and video conference. Our team is available to help you through this time.

A message from Anthony De Fazio, BankVic CEO.

The Coronavirus outbreak is changing rapidly, and as we would expect during this time there is a high level of community concern.  We remain focused on continuing to support the banking needs of our members, while protecting the health and wellbeing of our members, team and the community.

We understand that our members, for any reason, could be impacted at this unprecedented and difficult time. We have outlined here on our COVID-19 website how we will support our members who are affected by the Coronavirus and we welcome your call to discuss options.

On behalf of BankVic, with many of our members on the frontline, we sincerely thank you for your selfless dedication and ongoing commitment to keeping our community safe.  In turn, it is extremely important to us that we continue to support you, our members, especially when you need us most. 




Kind Regards,
Anthony De Fazio


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Other useful information.

PayWave limit increase to $200
Members with a BankVic Visa debit card can pay by tapping their card, with no need to touch the pin pad, up to $200. Please note that some merchants, such as Coles and Woolworths, have a limit of $100 through EFTPOS transactions.

For ease of payment, add your BankVic Visa debit card to a compatible device and pay securely with Apple Pay* and Google Pay** TM

* For a list of compatible Apple Pay devices, set support apple.com/en-au/km207105. Find out more at bankvic.com.au/applepay.
** Available on compatible devices, find out more at bankvic.com.au/googlepay. Google Pay is a trademark of Google LLC.

COVID-19 Updates.

Visit the Australian Government Department of Health website to stay up to date with official information and advice about the coronavirus (COVID-19) situation. You can check your symptoms and get notified when urgent information and updates are published.


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Your money is in safe hands with BankVic.

Australia has a strong banking system underpinned by high standards imposed through laws that an Approved Deposit taking Institutions (ADI) must meet. BankVic is an ADI so that means that the Australian Government guarantees your deposits with us up to $250,000 per account holder. For more information you can visit APRA’s website by clicking here.


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Make an enquiry13 63 73Visit a branch
Financial Hardship AssistanceBranch availabilityInsurance informationGuaranteed DepositsEmergency Services FoundationCEO message

Financial Hardship Assistance.

For members who are financially impacted by the Coronavirus, we are here to help. We have the following financial assistance options available:

Reduce your repayments to the minimum amount
Any member that is currently making higher repayments on their loan than what is required, can adjust their repayments back to the minimum in order to free up cash.

Redraw advance payments
Advance payments on home loans can be accessed to cover future repayments and can be withdrawn to support short-term cashflow needs, if members have a Redraw facility on their accounts.

Repayments deferral
Across all lending products, impacted members may apply to defer repayments for a period of up to six months. Members will need to use any available redraw or advance that they have as part of the six-month deferral period. How it works: This assistance package defers repayments on your loan for a period of up to 6 months, however please note, interest on the facilities selected will continue to be charged and will be added to your current outstanding balance so that your loan size will increase.

APPLY ONLINE

How to apply for assistance
Please complete the online form by clicking on ‘Apply Online’ or download the form and email it to assist@bankvic.com.au.




Have you already applied for assistance?
Members who have applied for financial assistance will be contacted by a BankVic representative. Please note, we are currently processing more applications than usual.

For further information, contact us on 13 63 73

Branch availability.

To support our partners as they adhere to the highest standards of infection control for patients and others in the community, the following BankVic branches are temporarily closed:
• Royal Children’s Hospital
• Sunshine Hospital and
• Monash Medical Centre 

Our branches at Glen Waverley, City West and World Trade Centre remain open. To further protect our people and our members, we have implemented important hygiene measures to prevent the spread of the Coronavirus.

For further information, visit BankVic Branches and ATMs website.

CONTACT US

Ways of banking with us

Mobile Lenders
Appointments are available via phone and video conference. Our team is available to help you through this time. 




Phone banking, Internet Banking, Mobile App and ATMs
You can access your accounts anytime and anywhere.

Contact Centre
You can contact us on 13 63 73 from 8am-7pm Monday to Friday and 9am-12pm on Saturday.


Direct Debits
For members wishing to cancel any direct debits, visit Direct credits and debits for information.

Scams and phishing
The Australian Competition and Consumer Commission (ACCC) has warned all Australians of an increase in scams and phishing attempts, as criminals try and take advantage of the disruption caused to people, business and communities due to COVID-19. Scams include phishing emails and phone calls impersonating the World Health Organisation, government authorities, and legitimate businesses. If you have been impacted by a scam that’s affected your banking, please contact us on 13 63 73.


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Contact Centre
You can contact us on 13 63 73 from 8am-7pm Monday to Friday and 9am-5pm on Saturday.

Australian Government Guaranteed Deposits.

Australia has a strong banking system underpinned by high standards imposed through laws that an Approved Deposit taking Institutions (ADI) must meet. BankVic is an ADI so that means that the Australian Government guarantees your deposits with us up to $250,000 per account holder.

For more information you can visit the APRA website.

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Insurance information.

Insurance with CGU
Below is a summary of how CGU is supporting existing policy holders who are experiencing hardship as a result of COVID-19. For full details and further information, please visit the CGU website or contact them on  13 24 81 for general enquiries or 13 24 80 to make a claim.

Financial Hardship
We understand the coronavirus pandemic isn't only a health issue, it's putting pressure on people's finances, too. If you're experiencing financial hardship and you're worried about whether you can make your next insurance payment, you can talk to a CGU consultant on 13 24 81 to learn about your options.

Consumer Credit Insurance
If you have been stood down or terminated from your job, CGU have made temporary changes to the eligibility for payment of Involuntary Unemployment (IU) claims for individuals and self-employed, including waiving the 21-day waiting period.

Consumer Credit Insurance Claims
For claims, including disability, involuntary unemployment, trauma and life, please contact Consumer Credit Insurance Claims on 1800 248 224. You can also complete a claim form and submit to 
cciclaims@cgu.com.au.

Travel Insurance
If you have to cancel your trip because of the coronavirus pandemic, you might be eligible for a refund or, if your trip is postponed, you can contact our insurance team on 13 63 73 opt 5 or call CGU on 13 24 81 or visit the 
CGU Travel information page.

Insurance with Point Insurance
If you are an Income Protection policy holder with Point Insurance and wish to make a claim or suspend payments, contact Point Direct via 
email or phone 1300 362 766.

Insurance information.

Emergency Services Foundation: mindfulness meditations.

The Emergency Services Foundation has worked with leading mindfulness expert Dr Richard Chambers to develop a suite of short guided meditations especially designed to help people in the emergency management sector.

Research shows that mindfulness meditation literally rewires the brain, strengthening our ability to stay focused even when things are stressful, unpredictable and constantly changing. With some emergency management personnel on the frontline of the response, now more than ever, effective ways of staying calm and focused during shifts and being able to unwind more easily afterward are needed.
 
Bite-sized guided meditations to boost mental resilience and wellbeing are available on the
Emergency Services Foundation website.

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Insurance with CGU
Below is a summary of how CGU is supporting existing policy holders who are experiencing hardship as a result of COVID-19. For full details and further information, please visit the CGU website or contact them on  13 24 81 for general enquiries or 13 24 80 to make a claim.

Financial Hardship
We understand the coronavirus pandemic isn't only a health issue, it's putting pressure on people's finances, too. If you're experiencing financial hardship and you're worried about whether you can make your next insurance payment, you can talk to a CGU consultant on 13 24 81 to learn about your options.

Consumer Credit Insurance
If you have been stood down or terminated from your job, CGU have made temporary changes to the eligibility for payment of Involuntary Unemployment (IU) claims for individuals and self-employed, including waiving the 21-day waiting period.

Consumer Credit Insurance Claims
For claims, including disability, involuntary unemployment, trauma and life, please contact Consumer Credit Insurance Claims on 1800 248 224. You can also complete a claim form and submit to 
cciclaims@cgu.com.au.

Travel Insurance
If you have to cancel your trip because of the coronavirus pandemic, you might be eligible for a refund or, if your trip is postponed, you can contact our insurance team on 13 63 73 opt 5 or call CGU on 13 24 81 or visit the 
CGU Travel information page.

Insurance with Point Insurance
If you are an Income Protection policy holder with Point Insurance and wish to make a claim or suspend payments, contact Point Direct via 
email or phone 1300 362 766.